Who this statement covers
This statement applies to the Melbourne Garage Door Repair website and to the information you share with us when you use it or get in touch about a garage door. It is written for visitors, customers, landlords, property managers and business owners alike.
It is a general description of our practices, written in everyday language rather than legal terms. It is not intended to create contractual rights beyond those that the law already gives you.
What information we receive
The main information we receive is what you choose to tell us. When you get in touch, you may share your name, a way to reach you, the address or neighborhood of the property, and a description of what the door is doing. You may also send photos of the door, the opener or the damage.
We do not ask for more than we need to understand the request. We do not need financial account numbers, government identification or passwords in order to talk about a garage door, and you should never send them to us through this site.
If you share information about other people, such as a tenant, a neighbor or an employee, please make sure it is appropriate to do so.
- Contact details you choose to give us, such as a name and a way to reach you
- The location of the property, as much as you decide to share
- A description of the problem with the door, opener or remote
- Photos or details you decide to send about the door
- Anything else you decide to include when you write or speak to us
What we do not do
We do not sell your personal information. We do not rent it, trade it or hand it to marketing lists. We do not use what you tell us about your door to build profiles for advertisers.
We do not run advertising tools or behavioral tracking on this site. The site is meant to provide information about garage doors and to help you reach us, not to follow you around the internet.
We will never ask you through this site to send passwords, payment card numbers or similar sensitive details. If you receive a message that claims to be from us and asks for these, treat it with caution and contact us another way.
Fonts and other technical elements
Like many websites, this one uses fonts delivered from Google. When a page loads, your browser may request those font files from Google's servers, and as part of any such request your browser sends technical information such as your IP address and browser details. This is how the fonts reach your screen.
We do not use this to identify you, and we do not use advertising or analytics tools on the site. If you prefer to avoid font requests, your browser settings or a privacy extension can block them, and the site will still be readable with fallback fonts.
Your browser and your internet provider also handle technical information as part of loading any page. That is outside our control, but it is a normal part of using the web.
How long we keep information
We keep information for as long as it is useful for answering your request, doing the work and following up, and for as long as the law or ordinary business records require. After that, we try not to hold on to it longer than makes sense.
If you would like us to delete details you have shared, tell us and we will consider the request, keeping in mind anything we are required to retain.
How we protect information
We take reasonable care with the information we receive, keeping it with the people who need it and not leaving it where others can casually see it. No method of sending or storing information is perfectly secure, so we cannot promise absolute security.
You can help by sharing only what is needed. If you send photos, there is no need to include faces, documents or anything not related to the door. Take care when sending images that show house numbers, license plates or personal items.
Your choices
You decide what to share with us. You can contact us with a general question and leave out your name or address until you are ready to arrange a visit. You can ask us what information we have about you, ask for corrections, or ask us to stop contacting you.
If you would like to make a request about your information, contact us and tell us what you would like us to do. We will respond in a reasonable time and explain what we can and cannot do.
Children
This website is meant for adults who own, rent or manage property. We do not knowingly collect personal information from children. If you believe a child has sent us information, please tell us so that we can remove it.
Our guide on garage door safety for kids and pets is aimed at parents and guardians, not at children themselves.
Links to other sites
Our pages may refer to other resources. We do not control other websites and cannot speak for their privacy practices. If you follow a link away from this site, read the statement of the site you arrive at.
Within this site, pages link to each other so that you can move between the guides, services and areas. Those links stay on this site.
Changes to this statement
We may update this statement from time to time, for example if we change how the site works. The updated version will appear on this page. If a change is significant, we will make it easy to notice.
Using the site after an update means you accept the version in place at that time. If you disagree with a change, the right step is to stop using the site and contact us.
Questions about privacy
If you have a question about this statement or about how your details are handled, reach out through the contact page. Tell us what you would like to know, and we will answer in plain language.
You can also read our website terms, which explain how the information on this site should be used.
Questions and answers
No. We do not sell, rent or trade personal information, and we do not hand it to marketing lists. The details you share are used to respond to your request, understand your garage door, arrange a visit if you ask for one and follow up on the work.
No. We do not run advertising tools or behavioral tracking on this site. The pages exist to give you information about garage doors and to help you reach us. Fonts are delivered from Google, which means your browser may contact their servers when a page loads.
Do not send passwords, payment card numbers, bank details or government identification. None of that is needed to talk about a garage door. A description of the problem, a way to reach you, the neighborhood and a few photos of the door are enough to begin.
Yes. Tell us what you would like removed and we will consider the request, keeping in mind anything we are required to retain by law or ordinary business records. We will explain what we can and cannot do, and we will answer in plain language.
Fonts for the site are delivered from Google. When a page loads, your browser may request those files, and the request carries technical details such as your IP address. We do not use this to identify you. A privacy extension or browser setting can block it, and the pages will still read normally.
We will use your details to reply to the question you asked, and for no unrelated purpose. If you would rather not be contacted again after that, say so and we will respect it. You can also ask a general question without sharing a full address.